As a starter in your hospitality career, you definitely want to know the skills you’ve to build as you work yourself to the apex (managerial position). Being a hotel manager is not a walk in the park. You have to set the tone for others to follow and pull strings to ensure everything works properly. To succeed as a hotel manager, you will need the following three crucial skills.
This is perhaps the most important of the skills discussed here. As a hotel manager, you will be dealing with people, right from your staff to clients. Your relationship with the people you’re dealing with will depend on how well you communicate with them. Of course, you won’t be smiling at staff who make repeated mistakes, but you will need to be polite and courteous, especially when dealing with patrons. Guests need people who can lend them an ear and attend to their needs. At the same time, don’t be the kind of a manager who throws tantrums at your staff even at the slightest mistake. Learn to communicate your message in a manner which will make those on the receiving end take it positively.
<p>In an era where a computer is at the centre of every business, having computer skills is a must if you want to succeed as a hotel manager. You don’t have to be an expert on the keyboard, but possessing basic computer skills will go a long way in helping you use the digital system of the hotel.
Proper bookkeeping is essential because it acts as the basis for decision making. As a hotel manager, you’ll need to document the expenses and profits of the enterprise. Yes, many hotel managers entrust experts with bookkeeping, but it is of great help to have the skill at your fingertips.