After several years of hard work and low pay, you have finally risen through the ranks, and you’re now at the helm of the hotel’s operation; you’re the man in charge, you’re the hotel manager. Everyone in the hotel, including the owner, has their eyes on you to make things work and ensure the hotel generates revenue as it is supposed to. Are you tense? You don’t have to be. After all, the hotel hierarchy has entrusted you with the responsibility because of the trust they have in you. So, relax and consider applying the tips in this article.
Focus on Leadership
Sure, your job is management, but if that is all you’re doing as a hotel manager, you need to pause for a moment and think again. You will undoubtedly have a team working under you; yes, a big group for that matter. This team needs somebody with excellent leadership skills if they are to realise their potential. You can demonstrate outstanding leadership skills by delegating duties to the right people. By leveraging the great team you’re working with, you will get ample time to attend to other more important things. However, you will need to work hard first as the delegation process is not as easy as it sounds. Take your staff through it step by step as you steel them for taking the reins.
Hire the Right Team
As a hotel manager, you’re as good as the team which is working under you. Hiring the wrong person could result in frustration that could otherwise be avoided. As a hotel manager, your job is already tough enough, so if you’re going to oversee another clean-up after staff have messed up, then your running of the hotel may not be smooth at all. The right team, on the other hand, will be a force multiplier. If you have a team that you can trust to make the right decisions in your absence, you will be able to delegate duties and focus on other responsibilities, including hotel promotion, which is of value to the growth of the enterprise.
Get a Mentor
A mentor, especially one with experience in all matters hospitality, is a valuable resource. It is one thing to get knowledge and skills from books but is another to gain insight directly from a savvy person who has been in the hotel industry long enough. However, you will need to be careful with the person you’re dealing with. A competitor may not be a good mentor. You could also have two or three mentors so that you can compare their advice, to separate the wheat from the chaff. Besides mentorship, you may also need to go out of your way to stay up to date. The hospitality industry is so competitive and dynamic that it pays to be up to date with the latest trends. Read newspapers and attend events and seminars which touch on hospitality.